Brand's performance
4.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
28%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Makro 26.2
2 Game 14.8
3 Spar 14.1
...
Pick n Pay4.2
Retailers
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Thabisile Tshoke
Thabisile Tshoke
3 January 2023
Resolved
1/10
Pick n Pay - Failed refund

Failed delivery and still waiting for the money to be refunded back to my banking account ongoing since the 16 December 2022 always being told that they are going…

Resolved
1/10
Lebogang
Lebogang
15 December 2022
Resolved
8/10
Pick n Pay - Complaint number #0026290365

I bought a skyworth 43 Inch TV on the 17/11/2022 at pnp home online, it was then delivered on the 23/11/2022. When I open the box I found out that the TV was short…

Resolved
8/10
Lebogang
Lebogang
13 December 2022
Resolved
5/10
Pick n Pay - #0026290365

I bought a skyworth 43 Inc TV online on the 17-11-2022,it was delivered on the 23-11-2022. When I opened the box, I found out that it was short with 1 stand leg…

Resolved
5/10
Shika
Shika
31 October 2022
Resolved
2/10
Pick n Pay - Dry roast chicken

Today i had purchased 2 roast chicken from the deli (rotisserie chicken) to my surprise it was the worst chicken i have ever had. The chicken was over done as though…

Resolved
2/10
Nomakhosi
Nomakhosi
20 September 2022
Resolved
1/10
Pick n Pay - Refund

I made a purchase via pick n pay online app and paid for the goods and after an hour of deducting from my account I was told that the items were out of stock and…

Resolved
1/10
Thabile Zwane
Thabile Zwane
22 August 2022
Resolved
2/10
Pick n Pay - Incorrect order delivered

[Pick n Pay] Re: App Support Email : Wrong order delivered: order no 4193452 Wrong order delivered for Derek i sent the driver back with the parcel. Response from…

Resolved
2/10
User
User
8 August 2022
Resolved
8/10
Pick n Pay - Order authorised by absa bank payment but groceries not delivered

No follow up after email or return call , still issues with this order at the norwood store and invoice was blocked at head office pick n pay as absa authorised…

Resolved
8/10
User
User
6 August 2022
Resolved
8/10
Pick n Pay - Order number:0026220257

Order Number:0026220257 Order NOT YET RECEIVED DUE TO PICK N PAY COMPUTER SYSTEM ERRORS AFTER PAYMENT GONE THROUGH ABSA CREDIT CARD ON 2/8/22 www.pnponline.co.za…

Resolved
8/10
Claudette
Claudette
2 December 2021
Resolved
3/10
Pick n Pay - Pnp asap incomplete order received but charged full amount, impossible to get hold of a person in customer service to assist

Incomplete order received. Driver just said it wasn't there. I've been trying relentlessly since my incomplete order was delivered on the 29th of November to get…

Resolved
3/10
Mervyn Jansen
Mervyn Jansen
7 October 2021
Resolved
Pick n Pay - Smart shopper card refnumb:1000811821

Smart shopper dept can't register my card,machine in the store keep stating TECHNICAL ISSUES.USSD code stated card is register.Pnp app stating technical issues.I…

Resolved