Intercity Xpress

Intercity Xpress

Passenger Road Transport
Brand's performance
9.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
0%
Solution Rate
8.3%
Average Ratings
18.3%
Customer Retention Rate
16.7%
Category ranking
Passenger Road Transport
1 Greyhound 16.2
2 Bolt 11.5
3 Eldo Coaches 10
...
Intercity Xpress9.4
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Mkhuzelwa Paulus Masilela
Mkhuzelwa Masilela
Featured
Intercity Xpress - Reg ht53mg gp .bus got stuck at n3 durban highway van reenen from 2:30 till 8 :00 . no services was allocated till the time

Bus got stuck N3 DURBAN HIGHWAY NEAR VAN REENEN FRO 2:45 TILL 19:49 THATS WHEN WE GOT THE ASSISTANCE, THE HOLE SEVERAL HOURS WERE WAISTED WAITING FOR ASSISTANCE. SECONDLY THE BUS WAS MOT CLEANED, HAD A BAD SMELL ON IT. THIRDLY THE SECPITICK TOILET WAS…

No resolution
Featured opinions
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Langa Thabani Evans
Langa Evans

Their service is always good... I still use them for my travelling

Resolved
10/10
Willem Wilson
Willem Wilson

Un Profesional bad service wil never use the internet city bus services again nore…

No resolution
1/10
Victoria
Victoria

No comment

No resolution
4/10
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Last activity
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Angel
Angel
25 November 2023
Intercity Xpress - Driver refuse to switch on aircon almost died and inspecter didn't attend the matter

The bus doesn't have windows and the driver refuse to open Aircon wen we ask inspector…

Awaiting reply
Jerome
Jerome
21 October 2023
Intercity Xpress - Drunk and disruptive behavior

6 ladies booked in on the same bus as us and they were loud and very disruptive.…

No resolution
Miemie Modise
Miemie Modise
11 October 2023
Intercity Xpress - Unacceptable

Intercity Express arrived without letting us know I anticipate arriving late at…

No resolution
Mkhuzelwa Paulus Masilela
Mkhuzelwa Masilela
8 October 2023
Intercity Xpress - Reg ht53mg gp .bus got stuck at n3 durban highway van reenen from 2:30 till 8 :00 . no services was allocated till the time

Bus got stuck N3 DURBAN HIGHWAY NEAR VAN REENEN FRO 2:45 TILL 19:49 THATS WHEN WE…

No resolution
Asanda
Asanda
21 July 2023
Intercity Xpress - Bus delayed 3hrs

Bus delayed for 3hrs, depart time was 9pm and we left at 12am and no communication…

No resolution
Asanda
Asanda
22 July 2023
Intercity Xpress - Delayed bus with 3 hrs

Bus was suppose to depart at 9pm Wednesday the 19th July 2023 from PE to cape town…

No resolution
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