How can I contact Intercity Xpress?

You can contact the brand by phone (+2787 150 1895) or via the following email customercare@eagleliner.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Intercity Xpress | Complaints Book

Name: Intercity Xpress
Rating: 12.0

Brand's performance

12.0

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

Solution Rate

12.5%

Average Ratings

30%

Customer Retention Rate

Category ranking

Passenger Road Transport

1 Intercape 13.3

2 Intercity Xpress 12

3 Greyhound 10.2

+2787 150 1895
[email protected]

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ZPretorius

Featured

Intercity Xpress - No ventilation

So I’ve booked 5 tickets to Margate from Pretoria bus station. My number one complaint is that there was ZERO sanitisation or temperature taken when boarding. And 2nd there was ZERO ventilation on the bus. No open windows and no air-conditioning so many…

No resolution

Featured opinions

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Nikkita Naidoo

Terrible and as far as the complaints book go they never resolved my complaint or…

No resolution

Sandra Govender

This was my first time experiencing problems with Intercity. This company needs…

Resolved

Dimpho

This issue was not resolved.

No resolution

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Last activity

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Tarryn-Lee Smith

17 December 2024

Intercity Xpress - Terrible service and experience

Morning, I am absolutely shocked at the experience and service of my trip from Margate…

No resolution

Amanda

27 November 2024

Intercity Xpress - Refund for ticket cancellation

I cancelled a ticket on the 4th of November , a ticket from Johannesburg to matatiele…

Resolved

Mr M

27 October 2024

Intercity Xpress - Intercity completely ignorant over consumer issues!

1. The boarding at Midrand was over 20minutes late and no one had any update. Even…

No resolution

Nonkululeko

9 October 2024

Intercity Xpress - Bus drivers

I have orderd intercity but it has a toilet and a heater that why i always order…

No resolution

Zandile Nosilela

18 September 2024

Intercity Xpress - Late arrival of the bus

How can a bus booked to fetch my family at 14:55 now it is 16:00 it has not arrived.…

No resolution

Mkhonzeni Fumba

12 July 2024

Intercity Xpress - Poor travel experience

I want to report the POOR BAD travel experience I endured through Intercity Xpress…

No resolution

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