How can I contact DStv?

You can contact the brand by phone (011289 3000), via email help@dstv.com, or at the following address: 144 Bram Fischer Drive, Ferndale, Randburg, South Africa

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

DStv | Complaints Book

Name: DStv
Rating: 14.4

Brand's performance

14.4

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

13.3%

Average Response Time

Solution Rate

13.3%

Average Ratings

23.3%

Customer Retention Rate

16.7%

Category ranking

TV Channels

1 DStv 14.4

2 SABC 1.5

MultiChoice Group Ltd

011289 3000
144 Bram Fischer Drive,
Ferndale,
Randburg,
South Africa
[email protected]

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Regina Sithole

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DStv - Balance dispute

The due amount reflected on the dstv app does not correspond according to transaction history. Please also listen to the call recordings between myself and the two dstv staff members, time of call 14:16 (Inbound)and 18:24 (Outbound)on 12 September 2022.

No resolution

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