Builders Warehouse

Builders Warehouse

Construction, DIY and Garden
Brand's performance
24.0
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
6.7%
Solution Rate
33.3%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Construction, DIY and Garden
1 Builders Warehouse 24
2 Build-it 11.5
3 Cashbuild 10
Retailers
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Mike Riekert
Mike Riekert
Featured
Builders Warehouse - Worst ever service from builders warehouse

On Monday 16 September 2024 I placed an online order with Builders Warehouse for a installation I need to do for a company. This is where my nightmare started. Their system said the transaction failed and I did it again which failed again. Checking my…

Resolved
Featured opinions
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Vince Moloi
Vince Moloi

They're great, I just hope that this or something similar does not happen to me…

Resolved
6/10
Koos Snyers
Koos Snyers

It is clear that the brand does not have the best interests of they customers in…

No resolution
1/10
Rob
Rob

Once I reached contact with the regional manager, the issue was dealt with very…

Resolved
10/10
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Last activity
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Mike Riekert
Mike Riekert
27 September 2024
Builders Warehouse - Worst ever service from builders warehouse

On Monday 16 September 2024 I placed an online order with Builders Warehouse for…

Resolved
Angelina
Angelina
18 July 2024
Builders Warehouse - Uncertified customer

The concrate the delivery was not according to what we ordered and the brick

No resolution
Willie
Willie
14 December 2023
Builders Warehouse - Online order

I have ordered 2 x Big Jim Cooler Boxes (50L). One on the 9th December which I already…

No resolution
LEONARD ERASMUS
LEONARD ERASMUS
2 December 2023
Builders Warehouse - Lack of customer service

I went to Builders Express in Walker Drive, Port Elizabeth at around 2PM on the…

No resolution
Anja Nieuwoudt
Anja Nieuwoudt
6 November 2023
Builders Warehouse - Disappointing experience with builders warehouse

My experience with Builders Warehouse was disappointing, to say the least. I placed…

No resolution
Morne
Morne
5 November 2023
Builders Warehouse - Unsatisfactory service from builders warehouse cape gate ct

To whom it may concern: My children bought me a Bosch GSB 18V cordless drill on…

No resolution
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