How can I contact Pick n Pay?

You can contact the brand by phone (0800 11 22 88) or via the following email customercare@pnp.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Pick n Pay | Complaints Book

Name: Pick n Pay
Rating: 37.1

Brand's performance

37.1

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

30.8%

Average Response Time

10.8%

Solution Rate

33.3%

Average Ratings

55%

Customer Retention Rate

75%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 37.1

2 Shoprite 30.3

3 Woolworths 25

Retailers

0800 11 22 88
[email protected]

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Tanki

Featured

Pick n Pay - Worst customer service!

My wife and I went to the food section, there was a customer in front of us, she was attended to, at this, we were busy deciding what to order, when we had fully decided, we both raised our heads to such a horrific reproval stare from the lady "Domfothi"…

No resolution

Featured opinions

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Sjoerd Beute

Fair, staff relatively below standard, their English (also pronunciation thereof)…

Resolved