How can I contact Makro?

You can contact the brand by phone (0860 300 999) or via the following email makrocare@makro.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Makro | Complaints Book

Name: Makro
Rating: 20.0

Brand's performance

20.0

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

14.8%

Average Response Time

5.9%

Solution Rate

14.8%

Average Ratings

35%

Customer Retention Rate

50%

Category ranking

Supermarkets - Large Retail

1 Woolworths 25

2 Spar 21.5

3 Shoprite 20.6

...

Makro20

0860 300 999
[email protected]

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Dipuo Witness

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Makro - Online refund

Still waiting for a refund from MAKRO, have been receiving same message but no refund. Good day Dipuo, Please be advised that your refund has been processed and paid to you. Kindly allow 2 – 5 working days in order for the funds to reflect into your…

No resolution

Featured opinions

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Fatima

Weak customer service

Resolved