Makro

Makro

Supermarkets - Large Retail
Brand's performance
21.4
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
20.7%
Average Response Time
3.8%
Solution Rate
20.7%
Average Ratings
37.1%
Customer Retention Rate
28.6%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 37.1
2 Shoprite 30.3
3 Woolworths 25
...
Makro21.4
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Khanyie
Khanyie
Featured
Makro - Delivery

Place order and was told it will be delivered on Monday,I got an sms and email that my order it out on delivery 3/2/25 today 6/2/25 no delivery and this people are quite,there’s no response to my emails and calls they take me from pillar to post and…

No resolution
Featured opinions
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Aletta Short
Aletta Short

The brand was not the problem. The supplier was the problem and Makro refunded me…

Resolved
1/10
Khanyie
Khanyie

They don’t respond to emails.

Resolved
4/10
Dineo Matlala
Dineo Matlala

Makro should improve on their customer care. Yes I finally got my refund but I did…

Resolved
5/10
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Last activity
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Khanyie
Khanyie
6 February 2025
Makro - Delivery

Place order and was told it will be delivered on Monday,I got an sms and email that…

No resolution
Ntsoaki
Ntsoaki
9 December 2024
Makro - Disappointing service

I purchased an item on the 29th of November, I still haven't received any update…

No resolution
Kaveer Ramjanek
Kaveer Ramjanek
9 December 2024
Makro - Makro online delivery - order number :mak8408841

Terrible service - I have not receive my order yet. As per the communication last…

No resolution
Landi
Landi
6 December 2024
Makro - Delivery delay

order placed online with Makro on 30/11/2024 and according to their policy, delivery…

No resolution
Andries Mulder
Andries Mulder
5 December 2024
Makro - Issues not resoved and very bad communication

Makro Satisfaction Survey - ID 4683120 Makro stores are great but Makro Online is…

Resolved
Lee
Lee
28 November 2024
Makro - No delivery! no answers!

Delivery was set for today. Took unpaid leave to accept delivery. Then received…

No resolution
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