How can I contact Makro?

You can contact the brand by phone (0860 300 999) or via the following email makrocare@makro.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Makro | Complaints Book

Name: Makro
Rating: 18.6

Brand's performance

18.6

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.8%

Average Response Time

2.8%

Solution Rate

16.7%

Average Ratings

37%

Customer Retention Rate

30%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 35.5

2 Shoprite 32.5

3 Woolworths 25

...

Makro18.6

0860 300 999
[email protected]

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Armand Jaarsveld

Featured

Makro - I am waiting now 3 month for my refund money

We have buy staff at Makro 3 month back and we have not get the staff and we have been at Makro and no one can tell me way the cancel the order or pay back my refund and I am now phone 5 time a day to ask what happing Makro Silverlake

Featured opinions

Oky

Did not even get a response from Makro. Nonchalant.

No resolution