Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Retailers
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Pick n Pay - #0026290365

Resolved
5/10
Lebogang
Lebogang filed the complaint
13 December 2022
I bought a skyworth 43 Inc TV online on the 17-11-2022,it was delivered on the 23-11-2022. When I opened the box, I found out that it was short with 1 stand leg and also the screws for both of the stands. I did an enquiry and sent 3 emails without any respond even called the customer care line 2 times but stil I ddi get any assistance al they do is giving different reference numbers then nothing hepens afta that , even today am still waiting for them. The sad part is that I cannot watch that TV but I payed for it and it's still inside the box..
This complaint has a private attachment.
Incident date: 17 November 2022
Lebogang
Lebogang rated the brand
28 December 2022

The brand is super perfect as what I wanted it to be.

This complaint was considered resolved.
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