Pick n Pay - Order authorised by absa bank payment but groceries not delivered

No follow up after email or return call , still issues with this order at the norwood store and invoice was blocked at head office pick n pay as absa authorised payment not yet banked due to incompetent staff at Pick n pay Head office staff.



Phelisa,

Thanks but my order is still blocked at head office and had no calls back. Please call me

Giuseppe
0824017030

Sent from Yahoo Mail on Android

On Sat, 6 Aug 2022 at 14:14, Phelisa Malveki (Customer Care)
wrote:
Your request (387012) has been updated. To add additional comments, reply to this email.


Phelisa Malveki (Pick n Pay)

6 Aug 2022, 14:14 GMT+2

Hello Giuseppe,



Thank you for reaching out to the Pick and Pay Customer Care team.



We do apologize for the inconvenience caused.



Kindly note we had issues with this order at the store and the invoice was blocked on our end.



Please expect a call from the store with regards to the order and when it can be collected.the store you ordered from only does collections and not deliveries.

We sincerely apologize


Phelisa Malveki (Pick n Pay)

6 Aug 2022, 14:14 GMT+2

Hello Giuseppe,



Thank you for reaching out to the Pick and Pay Customer Care team.



We do apologize for the inconvenience caused.



Kindly note we had issues with this order at the store and the invoice was blocked on our end.



Please expect a call from the store with regards to the order and when it can be collected.the store you ordered from only does collections and not deliveries.

We sincerely apologize.

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:


WhatsApp: 060 070 3037
WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: 0860 30 30 30
Email us on: [email protected]


Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00.

Thank you so much for choosing PnP.



I hope that you have a lovely day.

Kind Regards,

Phelisa

Phelisa Malveki (Pick n Pay)

6 Aug 2022, 14:14 GMT+2

Hello Giuseppe,



Thank you for reaching out to the Pick and Pay Customer Care team.



We do apologize for the inconvenience caused.



Kindly note we had issues with this order at the store and the invoice was blocked on our end.



Please expect a call from the store with regards to the order and when it can be collected.the store you ordered from only does collections and not deliveries.

We sincerely apologize.

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:


WhatsApp: 060 070 3037
WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: 0860 30 30 30
Email us on: [email protected]


Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00.

Thank you so much for choosing PnP.



I hope that you have a lovely day.

Kind Regards,

Phelisa


Phelisa Malveki (Pick n Pay)

6 Aug 2022, 14:14 GMT+2

Hello Giuseppe,



Thank you for reaching out to the Pick and Pay Customer Care team.



We do apologize for the inconvenience caused.



Kindly note we had issues with this order at the store and the invoice was blocked on our end.



Please expect a call from the store with regards to the order and when it can be collected.the store you ordered from only does collections and not deliveries.

We sincerely apologize.

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:


WhatsApp: 060 070 3037
WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: 0860 30 30 30
Email us on: [email protected]


Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00.

Thank you so much for choosing PnP.



I hope that you have a lovely day.

Kind Regards,

Phelisa

Good day,

Please see below as per your call with PnP.

PnP Service Request: 1001279538, New E-Mail Service Request


Kind Regards,
Wayne Gombard
Email: [email protected]
PnP Online Shopping


Read our disclaimer at: * FORBIDDEN *://www.picknpay.co.za/picknpay/content/en/disclaimer

Giuseppe Varalla

6 Aug 2022, 08:41 GMT+2

Order Number:0026220257


Order NOT YET RECEIVED DUE TO PICK N PAY COMPUTER SYSTEM ERRORS AFTER PAYMENT GONE THROUGH ABSA CREDIT CARD ON 2/8/22 www.pnponline.co.za Cape Town ZA 028980 R 214.00 FOR Hyper Norwood : Sarie
Marais Road,Gauteng AND escalated to HEAD OFFICE NEVER PHONED BACK REFERENCE 1001274894 after requested delivery to the house after visiting the Norwood Hyper Sarie Marais Road,Gauteng.
PLEASE DELIVER ALL GROCERIES TO MY HOUSE ON 04/08/2022 AT 156 IVY ROAD NORWOOD FOR FREE AND PHONE ME ON CELL:082401730
ORDER: BEER, CIDER & SELTZER Hansa Pilsener 750ml x 12 Don't substitute 1 R16300 ELECTRONICS & OFFICE Hama HS P100 PC Office Headset Don't substitute 1 R99.00 FOOD CUPBOARD Selati White Sugar 2.5kg Don't substitute 1 R0.01 FREEBIE 55TH BIRTHDAY PROMOTION WITH
FREE DELIVERY MILK, DAIRY & EGGS PnP Full Cream Milk Sachet 1l Don't substitute 1 R13.79 Trolley TotalR427.78 Promotional Savings (-R151.98) Delivery FREE
PAID ABSA CREDIT CARD 4787692037927022 02 August 2022 www.pnponline.co.za Cape Town ZA 028980 R 214.00

PICK N PAY SMART POINTS BALANCE

Phoned absa they say have authorised 028980 payment, pick n pay need to bank it.

Please action

varalla

024017030

PnP Service Request: 1001279538, order 0026220257

Please email/phone me before delivery and hoot when at my gate as I have no bell today

Please confirm all is fine incl payment as on my APP still sais 0026220257 IN PROGRESS ?

giuseppe
0824017030