Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
8%
Solution Rate
14.3%
Average Ratings
53.3%
Customer Retention Rate
66.7%
Category ranking
Retailers
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Pick n Pay - Smart shopper card refnumb:1000811821

Resolved
Mervyn Jansen
Mervyn Jansen filed the complaint
7 October 2021
Smart shopper dept can't register my card,machine in the store keep stating TECHNICAL ISSUES.USSD code stated card is register.Pnp app stating technical issues.I can't redeem my Coca cola voucher for my free drinks
Incident date: 7 October 2021
This complaint was considered resolved.
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