Brand's performance
15.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
12.5%
Customer Retention Rate
50%
Category ranking
Supermarkets - Large Retail
1 Shoprite 29
2 Makro 22.3
3 Spar 16.8
...
Game15.9
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