Pick n Pay - Incorrect order delivered

[Pick n Pay] Re: App Support Email : Wrong order delivered: order no 4193452

Wrong order delivered for Derek i sent the driver back with the parcel.

Response from pick n pay staff:
(Shana-Leigh Smith (Pick n Pay)
18 Aug 2022, 17:57 GMT+2
Good Day
Thank you for getting in touch with ASAP - The Grocery and Alcohol Delivery App
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. 
Please advise if the incorrect order was collected ? Was the correct order8 delivered to you. )

I responded by telling them the sane thing NO THE ORDER WAS NOT DELIVERED

Their response:(Shana-Leigh Smith (Pick n Pay)

19 Aug 2022, 08:01 GMT+2
Good Day  
Thank you for providing the necessary information.
Your complaint has been logged. Once we have reviewed and investigated your query, we will provide the necessary feedback. 


2022-08-22



Micheala Julius (Pick n Pay)

22 Aug 2022, 09:01 GMT+2

Good day Thabile, 
 
Thank you for reaching out to the Pick n Pay ASAP Customer Support team.

As per my telephonic discussion with the store manager, he advised your order was redelivered.
 
I hope this is in order.

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My order was not delivered I had to reorder the same items the next day since they were busy with investigation