Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Shoprite 27.9
2 Makro 22.3
3 Spar 18.3
...
Pick n Pay1.5
Retailers
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Pick n Pay - Order number:0026220257

Resolved
8/10
User
User filed the complaint
6 August 2022
Order Number:0026220257
Order NOT YET RECEIVED DUE TO PICK N PAY COMPUTER SYSTEM ERRORS AFTER PAYMENT GONE THROUGH ABSA CREDIT CARD ON 2/8/22 www.pnponline.co.za Cape Town ZA 028980 R 214.00 FOR Hyper Norwood : Sarie Marais Road,Gauteng AND escalated to HEAD OFFICE NEVER PHONED BACK REFERENCE 1001274894 after requested delivery to the house after visiting the Norwood Hyper Sarie Marais Road,Gauteng.

PLEASE DELIVER ALL GROCERIES TO MY HOUSE AT 156 IVY ROAD NORWOOD FOR FREE AND PHONE ME ON CELL:082401730

ORDER:
BEER, CIDER & SELTZER
Hansa Pilsener 750ml x 12
Don't substitute
1
R16300

ELECTRONICS & OFFICE
Hama HS P100 PC Office Headset
Don't substitute
1
R99.00


FOOD CUPBOARD
Selati White Sugar 2.5kg
Don't substitute
1
R0.01 FREEBIE 55TH BIRTHDAY PROMOTION WITH FREE DELIVERY

MILK, DAIRY & EGGS
PnP Full Cream Milk Sachet 1l
Don't substitute
1
R13.79

Trolley TotalR427.78
Promotional Savings (-R151.98)
Delivery FREE

PAID ABSA CREDIT CARD 4787692037927022
02 August 2022 www.pnponline.co.za Cape Town ZA 028980 R 214.00

PICK N PAY SMART POINTS BALANCE


Pick n pay need to bank it per Absa bank credit card division
ABSA confirmed telephonically at 10-30am 05/08/2022 that funds were ALREADY cleared and approved my funds on credit card - 4787692037927022 EXPIRY DATE 02/27
Shanley at Pick n pay phoned me with transaction no 028980 R214 to phone ABSA TELEPHONE NO 0860000072/0861462273 as funds to be cleared
.
ABSA confirmed telephonically at 10-30am 05/08/2022 that funds were ALREADY cleared and approved my funds on credit card - 4787692037927022 EXPIRY DATE 02/27

ABSA SAIS THE problem is with Pick n pay Merchant system error:
Please CHECK YOUR PICK N PAY SYSTEM to clear the funds and follow up with if required with [email protected] OR ABSA TELEPHONE NO 0861462273 ./0860000072 AND DELIVER MY GOODS- do not cancel my order
This complaint has a private attachment.
Incident date: 2 August 2022
User
User rated the brand
22 August 2022

Finance at head office to check their banking of bank authorisations received and not to halt on line pick n pay orders . Thanks Nomfundo Ngwenya for your assistance in resolving and NEW # 0026225173 done.

This complaint was considered resolved.
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