How can I contact KFC?

You can contact the brand by phone (0860 100 222) or via the following email kfccustomercare@dsg.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

KFC | Complaints Book

Name: KFC
Rating: 14.7

Brand's performance

14.7

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

6.7%

Average Response Time

1.3%

Solution Rate

7.7%

Average Ratings

Customer Retention Rate

100%

Category ranking

Restaurants - Fast Food

1 KFC 14.7

2 Fishaways 12.8

3 McDonalds 10

Eating and Dining

0860 100 222
[email protected]

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KFC - Kfc has not refunded me

Good Day, I placed an order on the 27th of Oct 2024 and it was cancelled due to KFC not being able to locate a driver to deliver my food. I then received an email saying that I would be refunded and to date, I have not received my refund. I want my money…

Resolved

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