Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Retailers
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Robert Menezes
Robert Menezes
5 March 2025
Awaiting reply
Pick n Pay - Asap lies about day of delivery

3rd time now that this has happened to me i place an order on ASAP after checking what time they say they can deliver to me and then once I have made the purchase…

Awaiting reply
cherry erfurth
cherry erfurth
27 January 2025
No resolution
Pick n Pay - False advertising

False advertising. So I went to PnP hyper Boksburg for one hour only sale, when I got to store at 7 15/7 20 there was no stock of any of items advertise and I was…

No resolution
Tanki
Tanki
2 January 2025
No resolution
Pick n Pay - Worst customer service!

My wife and I went to the food section, there was a customer in front of us, she was attended to, at this, we were busy deciding what to order, when we had fully…

No resolution
Avukile Bethwell Vusani
Avukile Vusani
22 December 2024
No resolution
Pick n Pay - Rotten cheese

I believe we are all aware of food poising and imagine a huge brand like pick n pay selling rotten cheese, I visited a pick n pay store at Alex mall and saw several…

No resolution
STEVEN Kuper
STEVEN Kuper
13 November 2024
No resolution
Pick n Pay - Shocking service

On the 24th of October 2024 i went into the pick and pay Norwoord to go and hand in my laptop that i bought in April. I was told that i will take plus minus 21…

No resolution
Sjoerd Beute
Sjoerd Beute
29 October 2024
Resolved
6/10
Pick n Pay - Pick and pay

Issue resolved - Thank you

Resolved
6/10
Pamela Ladlokova
Pamela Ladlokova
2 October 2024
Resolved
5/10
Pick n Pay - Asap did not deliver my items

Pamela Ladlokova My order #18315251 I ordered a grocery through PnP ASAP on the 28/09/2024. My order was cancelled and when I checked my bank account the amount…

Resolved
5/10
Adele Percival
Adele Percival
19 September 2024
No resolution
Pick n Pay - Still no refund - 3 weeks now!!!!

it has been almost 3 weeks since i had to cancel my clothing order, cause somewhere in the system it did not pull through to your factory!!! this was when i first…

No resolution
Rhulani Baloyi
Rhulani Baloyi
9 August 2024
No resolution
Pick n Pay - Unethical practice

They canceled my order for no reason and now I am unable to reorder those Items they propably changing those prices very unethical and they don't work in good practice.…

No resolution
Nicky Day-Anderson
Nicky Day-Anderson
29 July 2024
Resolved
1/10
Pick n Pay - Disgusting service, no delivery, now saying it was delivered. i demand my money back

At 8h47 on Sunday the 28th July 2024 I placed an order for various items. At noon the delivery was still not made so I called the ASAP customer care centre. This…

Resolved
1/10