How can I contact Mr Price?

You can contact the brand by phone (0800 212 535) or via the following email customercare@mrpricegroup.com

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Mr Price | Complaints Book

Name: Mr Price
Rating: 17.1

Is the brand Mr Price trustworthy?

Unsatisfactory

17.1

/100

Satisfaction Index over the past 12 months.

Response Rate

20%

Average Response Time

Solution Rate

20%

Average Ratings

30%

Customer Retention Rate

Category ranking

Men's and Women's Clothing

1 Lacoste 36.8

2 Puma 34

3 Truworths 23.2

...

Mr Price17.1

0800 212 535
[email protected]

Is this your company? Click here

Benedictor

Featured

Mr Price - Online order refund

On the 24 July I made an order through the Mr Price app and I got a confirmation email immediately after payment went through with Ref :107161477997 ,I kept checking on the app until on the 28 seeing that nothing changed i called Mr Price customer service…

No resolution

Featured opinions

View all

Lindokuhle Nkosi

Don't open account with them

No resolution

Grace

The initial agent on Whatsapp was horrible and not useful at all. the 2nd time calling…

Resolved

Aletta Short

They did eventually refund me. their WhatsApp group is a waste of time..If you do…

Resolved

View all

Last activity

View all

Sindisiwe

28 December 2024

Mr Price - Wrong garment packed with no price tag

I oderded 2 dresses from Mr Price online shopping both dresses were Oakridge brand…

Resolved

Maggie Tswai

20 December 2024

Mr Price - Product quality

I have bought legging from Mr price kids for my daughter on the 16th December 2024.…

No resolution

FIONA GRAAN

14 October 2024

Mr Price - Mr price online: poor customer service

Placed an order for a dress on the 07th of October, the only correspondence i received…

No resolution

LONDEKA MUTHWA

27 August 2024

Mr Price - Double charged

THEY MADE ME USE THE SELF SERVICE TILL HOWEVER ONE OF THE EMPLOYEES WAS AVAILBALE…

I took out a layby @mr price mams mall, however I wanted to exchange for different…

No resolution

Zanele

10 June 2024

Mr Price - Disgusted by the service and incompetent staff

I went to Mr. Price Sport in Retail crossing on Saturday to shop for swimming goggles.…

No resolution

View all