Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Shoprite 27.9
2 Makro 22.3
3 Spar 16.8
...
Pick n Pay1.5
Retailers
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Pick n Pay - Pnp asap incomplete order received but charged full amount, impossible to get hold of a person in customer service to assist

Resolved
3/10
Claudette
Claudette filed the complaint
2 December 2021
Incomplete order received. Driver just said it wasn't there. I've been trying relentlessly since my incomplete order was delivered on the 29th of November to get hold of anyone in PnP ASAP Customer service department through various platforms as there was no indication that only half my order would be delivered. Absolutely no correspondence or communication from PnP ASAP as to why or when I can expect my full order to arrive as I paid for the full order.
This complaint has a private attachment.
Incident date: 29 November 2021
Claudette
Claudette rated the brand
3 December 2021

They didn't even bother to offer to fulfill the order. Just got a refund and now I lost out on a great deal.

This complaint was considered resolved.
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