Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 18.6
...
Telkom10
Telkom SA SOC Limited
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Thandi Bearnice Phalane
Thandi Phalane
30 January 2025
Awaiting reply
Telkom - Unprofessional service of changing the debit order date

Since inception of this contract the date has been wrong (date 30/31). I have been calling; the consultant will change the date the I will wait for the debit mandate…

Awaiting reply
MLULEKI MAGUBANE
MLULEKI MAGUBANE
7 October 2024
No resolution
Telkom - Bad customer service

What an experience to have with this service provider. Fine I understand protocols and procedures my be followed accidentally missed a payment was sent an invoice…

No resolution
nonhlanhla amanda thusi
nonhlanhla thusi
16 August 2024
No resolution
Telkom - Contract

i had a 36 month contract and i cancelled 30 days before my end date which is what i was told and they debited me the following month which is July last month i…

No resolution
Tania Meyer
Tania Meyer
6 November 2023
No resolution
Telkom - Telkom steels your money and dont supply service

Since July I have been struggling with Telkom and their shitty service, I just wanted to change a debit order date, but Now they debt wrong dates and amounts and…

No resolution
Carien Schmidt
Carien Schmidt
2 November 2023
No resolution
Telkom - 6 days no service - customer care laughs

It has been 6 days since our LTE has been working in our town. We have logged complaints and we have been patient. Now I call the Service centre to find out what…

No resolution
Zimbili
Zimbili
14 October 2023
No resolution
Telkom - Service not provided

My account was suspended due to non payment, I made a payment for my data card on Wednesday morning… tell me why every time I call I’m told to wait for 24 to 48…

No resolution
Vallero
Vallero
11 October 2023
No resolution
Telkom - Telkom billing

Good Day I have so much to say but will break it down short and sweet. I have been a customer by Telkom for almost 5 years and I constantly have to fight about…

No resolution
Dr Farouk khan
Dr khan
10 October 2023
Resolved
1/10
Telkom - Unauthorized billing

I have retired from medical practice over 1 year ago. I canceled all my telkom products in June 2022. The cancelation was effected and no billing nor debit order…

Resolved
1/10
Damien Watson
Damien Watson
30 September 2023
No resolution
Telkom - Terrible service

Telkom Openserve this is the worst people you can deal with well they are non existent. Made an arrangement with a robot cause you can't get through to these fools.…

No resolution
W Jansen van Rensburg
W Rensburg
27 September 2023
No resolution
Telkom - Telkom's pathetic service

I first had Telkom ADSL installed at my house without any problems. The service was stopped in my area due to cable theft, and i was ported to LTE for the same…

No resolution