Brand's performance
6.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
8.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Telkom SA SOC Limited
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Tania Meyer
Tania Meyer
6 November 2023
No resolution
Telkom - Telkom steels your money and dont supply service

Since July I have been struggling with Telkom and their shitty service, I just wanted to change a debit order date, but Now they debt wrong dates and amounts and…

No resolution
Carien Schmidt
Carien Schmidt
2 November 2023
No resolution
Telkom - 6 days no service - customer care laughs

It has been 6 days since our LTE has been working in our town. We have logged complaints and we have been patient. Now I call the Service centre to find out what…

No resolution
Zimbili
Zimbili
14 October 2023
No resolution
Telkom - Service not provided

My account was suspended due to non payment, I made a payment for my data card on Wednesday morning… tell me why every time I call I’m told to wait for 24 to 48…

No resolution
Vallero
Vallero
11 October 2023
No resolution
Telkom - Telkom billing

Good Day I have so much to say but will break it down short and sweet. I have been a customer by Telkom for almost 5 years and I constantly have to fight about…

No resolution
Dr Farouk khan
Dr khan
10 October 2023
Resolved
1/10
Telkom - Unauthorized billing

I have retired from medical practice over 1 year ago. I canceled all my telkom products in June 2022. The cancelation was effected and no billing nor debit order…

Resolved
1/10
Damien Watson
Damien Watson
30 September 2023
No resolution
Telkom - Terrible service

Telkom Openserve this is the worst people you can deal with well they are non existent. Made an arrangement with a robot cause you can't get through to these fools.…

No resolution
W Jansen van Rensburg
W Rensburg
27 September 2023
No resolution
Telkom - Telkom's pathetic service

I first had Telkom ADSL installed at my house without any problems. The service was stopped in my area due to cable theft, and i was ported to LTE for the same…

No resolution
Lebo Mhambi clinical psychologist
Lebo psychologist
7 September 2023
No resolution
1/10
Telkom - Two telephone lines not working. I have been complaining in the last 6 months

I have been calling Telkom in the past 6 months about the problem with my lines in the office. I have two lines in the office and they're both not working. we are…

No resolution
1/10
Nomfundo
Nomfundo
5 September 2023
No resolution
Telkom - Incorrect billing since july 2023

I called into telkom to change my debit order date on 05 June 2023 to change it to the last day of the month and I was advised this has been changed, Telkom then…

No resolution
Tarryn Pillay
Tarryn Pillay
29 August 2023
No resolution
1/10
Telkom - Horrible service

Horrible service I had applied for an upgrade on my contract to the oppo reno 10 pro + oppo pad air + oppo wl earpods. This was done via the call center on Tuesday…

No resolution
1/10