Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

7.1%

Average Response Time

1.4%

Solution Rate

7.1%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Mobile and Fixed Telecommunications

1 Mondo 31.5

2 Metrofibre 30

3 Supersonic 16.3

...

Telkom6

Telkom SA SOC Limited

10210
[email protected]

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Telkom - Two telephone lines not working. I have been complaining in the last 6 months

Lebo psychologist filed the complaint

7 September 2023

I have been calling Telkom in the past 6 months about the problem with my lines in the office. I have two lines in the office and they're both not working. we are unable to make calls or receive calls.
the numbers are:
0123200174
0123200176
Can you please resolve this matter urgently since its affecting my bussiness negatively

Incident date: 7 February 2023

Lebo psychologist rated the brand

7 November 2023

My query hasn't been resolved

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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