Brand's performance
6.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.1%
Average Response Time
1.4%
Solution Rate
7.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Telkom SA SOC Limited
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Dr Farouk khan
Dr khan
10 October 2023
Resolved
1/10
Telkom - Unauthorized billing

I have retired from medical practice over 1 year ago. I canceled all my telkom products in June 2022. The cancelation was effected and no billing nor debit order…

Resolved
1/10
Lebo Mhambi clinical psychologist
Lebo psychologist
7 September 2023
No resolution
1/10
Telkom - Two telephone lines not working. I have been complaining in the last 6 months

I have been calling Telkom in the past 6 months about the problem with my lines in the office. I have two lines in the office and they're both not working. we are…

No resolution
1/10
Tarryn Pillay
Tarryn Pillay
29 August 2023
No resolution
1/10
Telkom - Horrible service

Horrible service I had applied for an upgrade on my contract to the oppo reno 10 pro + oppo pad air + oppo wl earpods. This was done via the call center on Tuesday…

No resolution
1/10
Hussein
Hussein
24 August 2023
No resolution
1/10
Telkom - No service, deposit paid

On 1 July i took over a shop in carnival mall, Brakpan The business requires a phone number and a, stable wifi to conduct business Long story short it is months…

No resolution
1/10
Bob Gillies
Bob Gillies
18 January 2023
Resolved
1/10
Telkom - No phone received

August 2022 my landline 011 3625009 stopped working. When I reported it I was told copper cables were stolen and were not going to be replaced , I could have fibre…

Resolved
1/10
Bob Gillies
Bob Gillies
5 January 2023
Resolved
3/10
Telkom - No delivery of wireless phone

reference number65951291 my land line stopped working about August2021. I complained and Telkom said it was stolen copper cable and they are not replacing it. I…

Resolved
3/10
Jikita
Jikita
21 June 2021
Resolved
1/10
Telkom - Paid up letter

I have paid up my account and last week I asked for a paid up letter. The call center agent I spoke to the first time advised me that I will get in in 24-48 hours.…

Resolved
1/10