Telkom
Telkom
Mobile and Fixed Telecommunications
Brand's performance
6.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.1%
Average Response Time
1.4%
Solution Rate
7.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Telkom6
Telkom SA SOC Limited
Is this your company? Click here
Filter by:
all resolved evaluated
Dr Farouk khan
Dr khan
10 October 2023
Resolved
1/10
Telkom - Unauthorized billing

I have retired from medical practice over 1 year ago. I canceled all my telkom products in June 2022. The cancelation was effected and no billing nor debit order…

Resolved
1/10
Bob Gillies
Bob Gillies
18 January 2023
Resolved
1/10
Telkom - No phone received

August 2022 my landline 011 3625009 stopped working. When I reported it I was told copper cables were stolen and were not going to be replaced , I could have fibre…

Resolved
1/10
Bob Gillies
Bob Gillies
5 January 2023
Resolved
3/10
Telkom - No delivery of wireless phone

reference number65951291 my land line stopped working about August2021. I complained and Telkom said it was stolen copper cable and they are not replacing it. I…

Resolved
3/10
Jikita
Jikita
21 June 2021
Resolved
1/10
Telkom - Paid up letter

I have paid up my account and last week I asked for a paid up letter. The call center agent I spoke to the first time advised me that I will get in in 24-48 hours.…

Resolved
1/10

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.