How can I contact Metrofibre?

You can contact the brand by phone (087 151 4000) or via the following email info@metrofibre.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Metrofibre | Complaints Book

Name: Metrofibre
Rating: 30.0

Brand's performance

30.0

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

33.3%

Average Response Time

6.7%

Solution Rate

33.3%

Average Ratings

60%

Customer Retention Rate

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 Rain mobile 12.3

087 151 4000
[email protected]

Is this your company? Click here

Tshepiso

Featured

Metrofibre - Incompetent service and not updating their accounts which results in my account being affected

MetroFibre's Finance department is extremely incompetent with updating their accounts for their clients. I have changed my account details using a different account to what I used before, on 15th August I called them and they sent me a Debit order change…

No resolution

Featured opinions

View all

Joyce Mdlozini

It is down again from today

Resolved

View all

Last activity

View all

Joyce Mdlozini

28 September 2023

Metrofibre - 2 weeks without wifi