Telkom
Telkom
Mobile and Fixed Telecommunications
Brand's performance
6.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.1%
Average Response Time
1.4%
Solution Rate
7.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Telkom6
Telkom SA SOC Limited
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Telkom - Unauthorized billing

Resolved
1/10
Dr Farouk khan
Dr khan filed the complaint
10 October 2023
I have retired from medical practice over 1 year ago. I canceled all my telkom products in June 2022. The cancelation was effected and no billing nor debit order payments went out to telkom. Suddenly, on 6th October 2023,I received a payment notification to telkom. I did not reinstate any new telkom contracts. This transaction is illegal and unauthorized. Telkom customer care cannot shed light on this matter. An amount of R796 was taken out of my account for no reason, service or authorization.
This complaint has a private attachment.
Incident date: 6 October 2023
Dr Farouk khan
Dr khan rated the brand
1 November 2023

Useless

This complaint was considered resolved.
Complaint #396323
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