The Courier Guy
The Courier Guy
Brand's performance
15.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
0.8%
Solution Rate
7.7%
Average Ratings
41.3%
Customer Retention Rate
50%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 26.6
3 Courier IT 26.5
...
The Courier Guy15.9
Courier services
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Ian Schultz
Ian Schultz
23 December 2023
Resolved
10/10
The Courier Guy - Poor service george depot

7MS9KH Parcels ordered from Standerton for children for Christmas and were dispatched on 14 December heading to George. System never changed again after the 15th…

Resolved
10/10
Driekie Heyneke
Driekie Heyneke
20 December 2023
Resolved
8/10
The Courier Guy - Overnigh courier

On the 14th Dec 2023 I went to courier guy in Kathu to post a package. The guy (Xavier) marked the slip obernight courier and charged met R125. On 19 Dec 2023,…

Resolved
8/10
Andre
Andre
28 September 2022
Resolved
3/10
The courier guy - Undelivered parcel to Scottsburgh

Customer received Pin from courier guyon 26 Sept yet parcel still in transit. Please investigate. I need to know when deposit in the Scottsburgh locker will be…

Resolved
3/10
User
User
19 August 2022
Resolved
The courier guy - Parcel misdirected no communication or escalation of delivery

The parcel was sent to the wrong depot and the portal conveniently didn't update the status, had to log queries on 3 different platforms to get ONE response saying…

Resolved
Liepollo Julia Letele
Liepollo Letele
15 February 2022
Resolved
4/10
The courier guy - Parcel still not received and its 2 weeks now

My parcel was dropped off at courier guy office in Welkom on the 29th January 2022, around 08:05am and I was supposed to receive it the following week, i believe…

Resolved
4/10
Jade
Jade
7 February 2022
Resolved
5/10
The courier guy - Parcel missed route

1st of all pudo locker service is really a bad service. I've been waiting more the 8 days now coz somehow the driver cant use a gps. My parcel has been missed router…

Resolved
5/10
Deepa Seepersad
Deepa Seepersad
28 September 2021
Resolved
The courier guy - Lazy drivers

Good day. I am very upset about your drivers who are very lazy and inefficient. A strict message on my parcel, requests your driver to call me before delivery and…

Resolved
Tertia Reichelt
Tertia Reichelt
30 July 2021
Resolved
7/10
The courier guy - Delivery did not take place

we requested a pick up from my son's house he was sending us Covid 19 meds. our request from Purely Health was in before 10 in the morning and pick-up accrued around…

Resolved
7/10