The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
3.3%
Solution Rate
11.5%
Average Ratings
53.8%
Customer Retention Rate
50%
Category ranking
Courier services
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Natasha
Natasha
4 July 2024
Awaiting reply
The Courier Guy - The courier guy

I got a wig in Johannesburg and paid for overnight shipping. On 26/06/2024, I found out that my package was still in transit. I reached out to a company representative,…

Awaiting reply
Lehlohonolo Ncebeni
Lehlohonolo Ncebeni
4 June 2024
No resolution
The Courier Guy - Miscommunication of logistics

My name is Lehlohonolo Ncebeni and i am not really happy about what i have experienced today regarding the parcels that were or about to be sent from Vaal to Carletonville…

No resolution
Violet Maile
Violet Maile
3 June 2024
No resolution
The Courier Guy - Stolen package

For a delivery driver to tell me to tell me I must forget about my delivery. Not just that lying about my phone being off. I took time off work as delivery is today!…

No resolution
Gail Pansegrouw
Gail Pansegrouw
31 May 2024
No resolution
The Courier Guy - Plantland delivery

My first time using this company and i had a Absolutely terrible experience

No resolution
Paul wiggill
Paul wiggill
29 May 2024
No resolution
The Courier Guy - Account on hold

Account on hold. It is a prepaid account with no monies owing, account is (and was always) in credit. It will not allow me to create a shipment. The company needs…

No resolution
Hayley Holesgrove
Hayley Holesgrove
24 May 2024
Resolved
10/10
The Courier Guy - Slow service

We are busy with police clearance certificates and were told that if we wanted quicker service we need to use Courier Guy - we paid for the service - one way delivery…

Resolved
10/10
Thenjiswa
Thenjiswa
23 May 2024
No resolution
The Courier Guy - Late delivery

I am so blind to call you as competent... Courier Guy didn't even bother when I requested them to deliver my package that lended into their hands on 22 May 2024.…

No resolution
Othusitse Stephen Jantjies
Othusitse Jantjies
23 March 2024
No resolution
2/10
The Courier Guy - Poor service delivery

I bought the car engine from ENGIINE DIRECT, picked up by courrier guy service. It has been arrived a week ago at Kuruman branch. They kept it untill 23/03/2024…

No resolution
2/10
Lesedi Seketema
Lesedi Seketema
22 March 2024
No resolution
The Courier Guy - Bad service

They always have problem with delivering my parcels to where I am staying. They don't communicate with me especially the drivers and the receptionists always cover…

No resolution
Mbali
Mbali
11 March 2024
No resolution
The Courier Guy - Missing clothes

Parcel number TCG40288712 which was sent on tye 04/03/24, from Strydom Park Johannesburg to Durban received on the 05/03/24.. which was clothes. Has missing clothes.…

No resolution