The Courier Guy
The Courier Guy
Brand's performance
17.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.7%
Average Response Time
4.7%
Solution Rate
6.7%
Average Ratings
52.5%
Customer Retention Rate
50%
Category ranking
Courier services
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James
James
7 November 2024
No resolution
The Courier Guy - Bad service

Very disappointed! Been using there service for a very long time, and always happy and referring other people to them because of there great service, but from today…

No resolution
Roxanne  Naidoo
Roxanne Naidoo
11 October 2024
No resolution
The Courier Guy - Worst service ever

Multiple instance where we received no feedback on claims. We have been using this company for years now and have made numerous claims in this time and have received…

No resolution
Jan Botha
Jan Botha
24 September 2024
No resolution
The Courier Guy - No feedback or delivery

I have a parcel that the status of delivery does not change. whatsapp number no response Email no response phone no answer White River Branch!

No resolution
Bernice Gobhozi
Bernice Gobhozi
10 September 2024
No resolution
The Courier Guy - Poor service delivery

Morning, I received an sms saying that my parcel will be delivered on the 6th of September, today is the 10th of September I still have not received the parcel.…

No resolution
Bernadene Nicholls
Bernadene Nicholls
20 August 2024
No resolution
The Courier Guy - 2 parcels sent only one delivered and need to wait a week for delivery of my second parcel

We sent 2 parcels to a client and only one of the two was delivered. The second parcel was located in Tzaneen. They only service the area once every week and that…

No resolution
Natasha
Natasha
4 July 2024
No resolution
The Courier Guy - The courier guy

I got a wig in Johannesburg and paid for overnight shipping. On 26/06/2024, I found out that my package was still in transit. I reached out to a company representative,…

No resolution
Lehlohonolo Ncebeni
Lehlohonolo Ncebeni
4 June 2024
No resolution
4/10
The Courier Guy - Miscommunication of logistics

My name is Lehlohonolo Ncebeni and i am not really happy about what i have experienced today regarding the parcels that were or about to be sent from Vaal to Carletonville…

No resolution
4/10
Violet Maile
Violet Maile
3 June 2024
No resolution
The Courier Guy - Stolen package

For a delivery driver to tell me to tell me I must forget about my delivery. Not just that lying about my phone being off. I took time off work as delivery is today!…

No resolution
Gail Pansegrouw
Gail Pansegrouw
31 May 2024
No resolution
The Courier Guy - Plantland delivery

My first time using this company and i had a Absolutely terrible experience

No resolution
Paul wiggill
Paul wiggill
29 May 2024
No resolution
5/10
The Courier Guy - Account on hold

Account on hold. It is a prepaid account with no monies owing, account is (and was always) in credit. It will not allow me to create a shipment. The company needs…

No resolution
5/10