Brand's performance
13.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
8.3%
Average Ratings
22.5%
Customer Retention Rate
50%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Pieter van Heerden
Pieter Heerden
18 November 2023
Resolved
5/10
Supersonic - Supersonic customer service non existent

Good Afternoon, I'm so over the Customer service of Supersonic they don't follow upon complaints I'm struggling with the connection to the internet that is more…

Resolved
5/10
Eraine
Eraine
4 November 2021
Resolved
1/10
Supersonic - Payment for an account I do not have

Since 26th August 2021. After cancellation debit order still being take off from my banking account and letters of none payment from supersonic as to payment for…

Resolved
1/10
Eraine
Eraine
22 October 2021
Resolved
1/10
Supersonic - Cancellation department

After cancellation on the 26th August everything was paid and router returned via their arrangements. I just received sms to say my account has been suspended owing…

Resolved
1/10
Eraine
Eraine
28 September 2021
Resolved
1/10
Supersonic - Theft

After receiving a phone call and given the amount for collection of router R250.00 for cancellation of wi-fi. I received a statement. The statement has recall payment…

Resolved
1/10
Annie Seele
Annie Seele
19 September 2021
Resolved
1/10
Supersonic - No customer service

I signed up with Supersonic on the 24 August 2021 and I was told the router and the sim card will be delivered in 3-5 working days. The router was delivered on…

Resolved
1/10
Yannick Lukinda
Yannick Lukinda
31 August 2021
Resolved
2/10
Supersonic - Uncapped

I have place my order and it took about 2 months to be delivered then when they delivered on Friday 27th August 2021, the internet was off ? I could not have access…

Resolved
2/10
Eraine
Eraine
31 August 2021
Resolved
3/10
Supersonic - Supersonic customer service

Supersonic does not return calls have telephone 5 days in a row making up to 6 calls a day can not get hold of them for complaints as well as cancelation email…

Resolved
3/10