Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 17.5
...
Supersonic1.5
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Tashini
Tashini
14 October 2024
No resolution
Supersonic - Pathetic customer service with supersonic

Hi there, I recently signed up with supersonic with vumatel fibre. My internet was down this morning so I called supersonic to query what is the reason for my issue.…

No resolution
Hendrik
Hendrik
4 October 2024
No resolution
Supersonic - Supersonic support non existing

I'm trying to get hold of Supersonic support via any of the published methods but no response. No one is picking up responding

No resolution
Owen Leatherby
Owen Leatherby
26 September 2024
No resolution
Supersonic - Can't contact them at all

I have a dispute on the amount they claim is outstanding

No resolution
Daniel Verwey
Daniel Verwey
16 September 2024
No resolution
Supersonic - Rubbish

Resolved a payment issue months ago. On a Sunday they cut me off citing payment arrears. Have been asking via email for a statement the whole day No one is managing…

No resolution
Yolande
Yolande
10 September 2024
No resolution
Supersonic - Disgrace

I will not recommend anyone to use Supersonic, which is sad as their data is the cheapest at the moment. I bought a 10GB top up on the 29th of August. Supersonic…

No resolution
Prudence
Prudence
6 August 2024
No resolution
Supersonic - Awaiting refund till date

Am due for a refund since since, i have communication with the relevant department however till date i haven’t received my funds, been trying to call the department,…

No resolution
Shaira
Shaira
1 August 2024
No resolution
Supersonic - Wifi not connecting

I have no service for 3 days. I have made payment for the service I tried calling customer service and chatting and I am not getting any help at all. The WhatsApp…

No resolution
Pierre
Pierre
21 July 2024
No resolution
Supersonic - About service what isnt activated after took r530.00

Order on the go service with mtn from yesterday the card came sim but i cant activate because they only active the sim card at rica the apn ws.supersonic.mbb doesnt…

No resolution
Pierre
Pierre
18 July 2024
No resolution
Supersonic - On the go service they wont connected

All begin tueday this week after receiving the sim card from MTN supersonic they completely refuse to activate the sim card. I dont think the sim card are active…

No resolution
Klement
Klement
27 May 2024
No resolution
Supersonic - Supersonic is the worst isp in sa

Support is literally non existent. I have been trying to reach them for a week. They have the worst Whatsapp bot in the world and when you finally reach a person,…

No resolution