Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Cancellation department

Resolved
1/10
Eraine
Eraine filed the complaint
22 October 2021
After cancellation on the 26th August everything was paid and router returned via their arrangements. I just received sms to say my account has been suspended owing to my accout being in arrears and I must go to the portal and pay. I think it is time that Supersonic wakes up and sort out all departments as know body knows what the hell is going on.
Incident date: 22 October 2021
Eraine
2 November 2021
Supersonic is not resolving my complaint. Do not care about people complaints and customer care is a disgrace. All they care about is stealing clients money. I am now sick and tiered of this nonsense. Do not buy Wi-fi from supersonic. They make promises and do not stick to the information given to you over the phone
Eraine
7 November 2021
Still waiting
Eraine
7 November 2021
Still waiting
Eraine
Eraine rated the brand
28 November 2021

After cancelling in August 2021 and then have a debit order deducted from my bank account I will not tell anybody except how they steal money.

This complaint was considered resolved.
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