Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Uncapped

Resolved
2/10
Yannick Lukinda
Yannick Lukinda filed the complaint
31 August 2021
I have place my order and it took about 2 months to be delivered then when they delivered on Friday 27th August 2021, the internet was off ? I could not have access to the internet till now. I've been calling them and they are busy saying that my number is not verified then I asked them before the ram service come to deliver they need my number then how did they got it? No response then I asked then since they call me how come my number is not verified on your side?
From the 27th till now I have no internet and I don't know what to say and they are not fixing my problems.
This complaint has a private attachment.
Incident date: 27 August 2021
Yannick Lukinda
Yannick Lukinda rated the brand
10 September 2021

The brand is very good and quality but they are so slow to react. It took me 3 months to get my rooter and to activate it as well from the date I ordered.

This complaint was considered resolved.
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