Supersonic
Supersonic
Mobile and Fixed Telecommunications
Brand's performance
13.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
8.3%
Average Ratings
22.5%
Customer Retention Rate
50%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 MiX Telematics 17
...
Supersonic13.6
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Payment for an account I do not have

Resolved
1/10
Eraine
Eraine filed the complaint
4 November 2021
Since 26th August 2021. After cancellation debit order still being take off from my banking account and letters of none payment from supersonic as to payment for an account I do not have. 1 hour on cell talking to them and still no proper answers or satisfaction. Just harassment from them.
Incident date: 1 November 2021
Eraine
Eraine
7 November 2021
Still waiting no answere from supersonic
Eraine
Eraine
7 November 2021
Still waiting. No responce from supersonic
Eraine
Eraine
7 November 2021
No contact from them still waiting
Eraine
Eraine
17 November 2021
I am sorry. I can and will not say resolved until I see it on my banking account and I do not get any sms for paymen
Eraine
Eraine rated the brand
15 December 2021

After sending 2 cancellation e-mails I still received no feed back after telephoning them received a reference number and no feed back. After this I have decided if I receive any more money taken off my bank account I will contact my lawyer

This complaint was considered resolved.
Complaint #60021
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