Supersonic - Supersonic customer service

Eraine filed the complaint

31 August 2021

Supersonic does not return calls have telephone 5 days in a row making up to 6 calls a day can not get hold of them for complaints as well as cancelation email sent 24 August have proof of receipt they will come back up unti today 31 August no body gets back to you. Yes telephone rings you wait 2 hours then they put the phone down. What is wrong with supersonic. Very poor service.

Incident date: 26 August 2021

Eraine

8 September 2021

Sorry still have no feed back. Keep open as the people do not care about their clients even when they complain about the slow progress.

Eraine

8 September 2021

Sorry still have no feed back. Keep open as the people do not care about their clients even when they complain about the slow progress.

Eraine

8 September 2021

Sorry no response from Supersonic. They do not care about their clients.

Eraine rated the brand

13 September 2021

Supersonic is okay as far as technical problems. They resolve that over the telephone when you manage to get them on the line. Blame Covid all the time. As to cancellation they do not care if you can not get hold of them, their time is their time.

Would you buy again? No

3/10

This complaint was considered resolved.