Brand's performance
15.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
1.5%
Solution Rate
9.1%
Average Ratings
30%
Customer Retention Rate
50%
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Supersonic customer service

Resolved
3/10
Eraine
Eraine filed the complaint
31 August 2021
Supersonic does not return calls have telephone 5 days in a row making up to 6 calls a day can not get hold of them for complaints as well as cancelation email sent 24 August have proof of receipt they will come back up unti today 31 August no body gets back to you. Yes telephone rings you wait 2 hours then they put the phone down. What is wrong with supersonic. Very poor service.
Incident date: 26 August 2021
Eraine
8 September 2021
Sorry still have no feed back. Keep open as the people do not care about their clients even when they complain about the slow progress.
Eraine
8 September 2021
Sorry still have no feed back. Keep open as the people do not care about their clients even when they complain about the slow progress.
Eraine
8 September 2021
Sorry no response from Supersonic. They do not care about their clients.
Eraine
Eraine rated the brand
13 September 2021

Supersonic is okay as far as technical problems. They resolve that over the telephone when you manage to get them on the line. Blame Covid all the time. As to cancellation they do not care if you can not get hold of them, their time is their time.

This complaint was considered resolved.
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