Brand's performance
16.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
10%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - No customer service

Resolved
1/10
Annie Seele
Annie Seele filed the complaint
19 September 2021
I signed up with Supersonic on the 24 August 2021 and I was told the router and the sim card will be delivered in 3-5 working days.

The router was delivered on 06 September 2021. The sim was rica'd on the 8 September 2021. Till today the sim card doesn't have any internet connection. I call in every single day and no one seems to know what's happening, they keep telling me that they have escalated my query to an account manager and they will get back to me. I haven't received any feedback.

I sent them an email and asked them to come and collect their router and sim card seeing I don't have any internet connection. I was told I must give them a month's notice if I want to cancel. A notice for what cause it's not like I got what I signed up for. Please cancel this thing it's not like I have any internet connection anyway.

Please can you cancel my application.
Incident date: 8 September 2021
Annie Seele
5 October 2021
Still no feedbaclk
Annie Seele
19 October 2021
Still no feedback
Annie Seele
2 November 2021
Still no feedback
Annie Seele
17 November 2021
Still no feedback
Annie Seele
1 December 2021
This is not resolved, instead I keep getting invoices of a service I don't have.
Annie Seele
29 December 2021
This is still not resolved.
Annie Seele
12 January 2022
Still not resolved
Annie Seele
Annie Seele rated the brand
27 January 2022

They don't value their clients.

This complaint was considered resolved.
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