Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
2%
Solution Rate
10%
Average Ratings
22.5%
Customer Retention Rate
50%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Theft

Resolved
1/10
Eraine
Eraine filed the complaint
28 September 2021
After receiving a phone call and given the amount for collection of router R250.00 for cancellation of wi-fi. I received a statement. The statement has recall payment of R250.00 + an amount of R799.01 for wi-fi for the month of October. How can I pay for an account that has been cancelled after a month of notification. Cancelled 26th August 2021 was accepted by Supersonic. This is called theft.
Incident date: 28 September 2021
Eraine
Eraine rated the brand
27 October 2021

My complaint has not being resolved. They have not contacted me what so ever.

This complaint was considered resolved.
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