Brand's performance
3.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
3.4%
Average Response Time
0%
Solution Rate
3.6%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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Reabetswe
Reabetswe
27 September 2023
Resolved
PAXI - Undelivered parcel

I sent a parcel on the 16th of September and paid for the 3 to 5 day service. After the estimated arrival date passed I wanted to follow up on my parcel and I was…

Resolved
donald
donald
14 December 2022
Resolved
4/10
PAXI - Undelivered documents

i would like to vent my frustration with the way you handle your customers. We we're expecting a courier on the 08/12/2022 send through PAXI (D531020434639) destination…

Resolved
4/10
Amanda
Amanda
15 October 2022
Resolved
1/10
PAXI - Parcel lost

I sent my parcel last month 14thbof September and after 3 weeks I checked with them because the parcel was not fund at the pickup place and they said it's lost..I…

Resolved
1/10
Praise
Praise
10 September 2022
Resolved
PAXI - Lost parcel

I received a message to collect my parcel only to find that it is not there,they said they might have returned it to Bethlehem by mistake and it's been 3 days and…

Resolved
Mbali Mhlongo
Mbali Mhlongo
7 July 2022
Resolved
PAXI - Refund for a lost parcel

Hi. I sent my parcel[D531007688249] on the 29 April and three weeks later it didn't arrive. So I called the customer care and they said it is lost and the will…

Resolved
Mnini
Mnini
18 May 2022
Resolved
7/10
PAXI - Lies

I sent my goods from Cape Town to Pretoria of the value of R1050 and I was told 2 weeks later that the delivery truck was involved in an accident and looted, and…

Resolved
7/10
ANITA MABINDISA
ANITA MABINDISA
9 May 2022
Resolved
1/10
PAXI - Paxi parcel opened on collection items missing

Hello, D611006429116.001 The above mentioned bag was collected at the store on Thursday; Parcel arrived on Tuesday 04/05/22 along with other bags. Upon collection…

Resolved
1/10
Thandiswa
Thandiswa
28 October 2021
Resolved
1/10
PAXI - Poor customer service

Was sent a parcel through Paxi. It was received at store went to collect only to find out its not there. They cant even explain to me what happened. They promised…

Resolved
1/10