Is the brand PAXI trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
16.7%
Customer Retention Rate
16.7%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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Alida Francina Magrietha Lourens
Alida Lourens
7 April 2025
No resolution
1/10
PAXI - Missing parcel

This parcel contained Vehicle papers. I went missing - it seems like this parcel were given to wrong person. It is of the utmost importance that you trace this…

No resolution
1/10
Nasiphi Sintsili
Nasiphi Sintsili
19 January 2025
No resolution
PAXI - Bad service

I have been waiting for my parcel which was sent on the 18th of December whose estimated delivery was the 27th, when i call PAXI they say they received an email…

No resolution
Nasiphi Sintsili
Nasiphi Sintsili
15 January 2025
No resolution
PAXI - Bad service

I have been waiting for my parcel which was sent on the 18th of December whose estimated delivery date was the 27th till date, when i called PAXI they said they…

No resolution
Werda bain
Werda bain
9 January 2025
No resolution
PAXI - The lady didn't received her parcel i send on the 21 december i understand the holidays but see needed urgent

The lady didn't received her parcel I send on the 21 December I understand the holidays but see needed urgent

No resolution
Tlotlang Lucricia Gaolaolwe
Tlotlang Gaolaolwe
9 January 2025
No resolution
1/10
PAXI - Parcel not received

I have sent a parcel with Paxi at Pep Mall of the South on the 13/12/2024 and the estimated arrival date at Pep Kathu was on the 31/12/2024. The parcel has been…

No resolution
1/10
Lebo
Lebo
19 November 2024
No resolution
PAXI - Untraceable parcel

A package was sent via Paxi from Pep Centurion Lifestyle Centre addressed to Pep Setsing Plaza in Phuthaditjhaba. The EDD Was the 14th of November, to date the…

No resolution
Cheryl Reddy
Cheryl Reddy
27 October 2024
No resolution
1/10
PAXI - Items damaged during transportation

A package was sent via paxi cornubia on 19 October 2024. They item was packaged in perfect condition. However it appears that the package was mishandled whilst…

No resolution
1/10
Neo
Neo
22 October 2024
No resolution
PAXI - Missing item

I ship my parcel , it took two weeks and when it got to the destination, some items were missing

No resolution
Nosipho Msomi
Nosipho Msomi
15 October 2024
No resolution
PAXI - Missing package

Hi I sent 2 packages from Soshanguve to Ladybrand pep. It was supposed to be delivered last week Friday. The system says they failed to deliver it. I contacted…

No resolution
Precious Molatjane
Precious Molatjane
11 October 2024
No resolution
PAXI - Stolen parcel

On 23 September a parcel was sent to me via pep paxi but the sender did not get a confirmation sms with tracking number or any type of communication about the parcel.

No resolution