Brand's performance
3.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
3.4%
Average Response Time
0%
Solution Rate
3.6%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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Amber
Amber
14 December 2023
No resolution
1/10
PAXI - Breaking in

I sent a big parcel down to uniondale, but when it got there and the recipient opened the parcel, they saw that the box had been broken into. All the tape of the…

No resolution
1/10
Ricco
Ricco
20 September 2023
No resolution
1/10
PAXI - Delay of parcel

My parcel was sent on 11-09-2023, and still I do not have my parcel, I called them yesterday they promised that it will be delivered today and now they are saying…

No resolution
1/10
Kuben
Kuben
29 July 2023
No resolution
1/10
PAXI - They wasnt no packets for sending the parcels

[Buffalo]Order BUFEX5070044112YQ track info: buffaloex.co.za To return your parcel back to Shein, please hand in the items at any PEP Stores PAXI Point www.paxi.co.za/points…

No resolution
1/10
Gary van Vuuren
Gary Vuuren
19 March 2023
No resolution
1/10
PAXI - No sms, no parcel

Drove to Rosebank Mall to collect parcel (which on the website says "delivered - awaiting collection". No mention of a PIN on ANY communication, never received…

No resolution
1/10
Shona
Shona
5 January 2023
No resolution
1/10
PAXI - 5 plastic packets for R599

On 3 January 2022 the parcel with tracking no (invoice number above) as well as 4 other bags were taken to your Lorraine Branch to be sent to me. The bags were…

No resolution
1/10
donald
donald
14 December 2022
Resolved
4/10
PAXI - Undelivered documents

i would like to vent my frustration with the way you handle your customers. We we're expecting a courier on the 08/12/2022 send through PAXI (D531020434639) destination…

Resolved
4/10
Amanda
Amanda
15 October 2022
Resolved
1/10
PAXI - Parcel lost

I sent my parcel last month 14thbof September and after 3 weeks I checked with them because the parcel was not fund at the pickup place and they said it's lost..I…

Resolved
1/10
Thembisile
Thembisile
2 August 2022
No resolution
1/10
PAXI - Percel not received

Asd off to data iam still waiting for my percel delivery date was 28th. And I've been sent from pillar to post.

No resolution
1/10
Nina
Nina
27 July 2022
No resolution
1/10
PAXI - Delayed delivery of package, violation of privacy for opening package

I payed paxi 130 rand to get my package to Springbok by 22 July with the 3-5 day service. When I went to enquire about the package the 24 as to why it was not delivered…

No resolution
1/10
Sindiswa Yona
Sindiswa Yona
14 July 2022
No resolution
1/10
PAXI - Lost parcel

On April 28 2022 I dropped off my parcel at P6481 to the destination P0674. 10 days later I tracked my parcel only to be told the parcel is enroute. A week after…

No resolution
1/10