Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

0%

Solution Rate

12.5%

Average Ratings

18%

Customer Retention Rate

20%

Category ranking

Express Courier - National

1 PAXI 12.2

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - Refund for a lost parcel

Mbali Mhlongo filed the complaint

7 July 2022

Hi. I sent my parcel[D531007688249] on the 29 April and three weeks later it didn't arrive. So I called the customer care and they said it is lost and the will send me an email to make a claim. Till this day I've been calling them and requesting the email to be sent, everyday they tell me that they will send it and they don't. Please refund me for my lost my parcel.

Incident date: 7 July 2022

This complaint was considered resolved.

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