Brand's performance
4.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.2%
Average Response Time
0%
Solution Rate
4.2%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Poor customer service

Resolved
1/10
Thandiswa
Thandiswa filed the complaint
28 October 2021
Was sent a parcel through Paxi. It was received at store went to collect only to find out its not there. They cant even explain to me what happened. They promised to do follow up because they think it was given back tobthe courier. Since monday 25 oct 2021 im the one calling them nothing. Today they were just pure rude to me dropping my call and told me that they cant give me the managers contact details as they are busy with a store opening. Since monday ive been hearing about that she cant assist me cz shes busy. My understanding is if shes not in storw the is someone that is a Manager on duty....
Incident date: 25 October 2021
Thandiswa
Thandiswa rated the brand
7 December 2021

Pathetic

This complaint was considered resolved.
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