Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

0%

Solution Rate

12.5%

Average Ratings

18%

Customer Retention Rate

20%

Category ranking

Express Courier - National

1 PAXI 12.2

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - Delay of parcel

Ricco filed the complaint

20 September 2023

My parcel was sent on 11-09-2023, and still I do not have my parcel, I called them yesterday they promised that it will be delivered today and now they are saying tomorrow, the service is very poor and now is costing me my job because it is my certificates in there.

Incident date: 20 September 2023

Ricco rated the brand

6 December 2023

My parcel was delayed and they kept telling me different story everyday

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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