Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

3.4%

Average Response Time

0%

Solution Rate

3.6%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Express Courier - National

1 PAXI 3.6

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - Breaking in

Amber filed the complaint

14 December 2023

I sent a big parcel down to uniondale, but when it got there and the recipient opened the parcel, they saw that the box had been broken into. All the tape of the box had been ripped off and n big hand size hole had been cut and torn into the side of the box and that everything in the box had been ripped and crushed.

This complaint has a private attachment.

Incident date: 14 December 2023

Amber rated the brand

25 January 2024

Terrible, absolutely horrible!!!!!

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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