Brand's performance
3.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
3.4%
Average Response Time
0%
Solution Rate
3.6%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
Is this your company? Click here

PAXI - Lost parcel

No resolution
1/10
Sindiswa Yona
Sindiswa Yona filed the complaint
14 July 2022
On April 28 2022 I dropped off my parcel at P6481 to the destination P0674. 10 days later I tracked my parcel only to be told the parcel is enroute. A week after that I called and I was told that there is an investigation going on relating to my parcel. I have called many a times since and each consultant makes me stay on the line for more than 30 minutes only to tell me that they are trying to locate my parcel. The last enquiry I made on June 24th I was told after back and forth calls with the consultant that my parcel is lost and a claim was made for a refund but I still have not received feed back. My parcel is valued over R1000 but was told that they can only refund me R500 because my parcel is not insured.
Incident date: 28 April 2022
Sindiswa Yona
Sindiswa Yona rated the brand
19 October 2022

My complaint was not attended to.. each time I called in I was taken from pillar to post. I lost a valuable package worth a lot of money and none of the consultants seem to care. So thank you Paxi, I used to sing praises in your name but after this I wont be using nor recommending this service

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.