Takealot
Takealot
Brand's performance
17.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.1%
Average Response Time
3.4%
Solution Rate
10.5%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Thapelo
Thapelo
9 March 2024
Resolved
9/10
Takealot - 463924

I ordered this but I got got kids underwear please can I get why is that I didn't order what I received.

Resolved
9/10
Mariana Futcher
Mariana Futcher
18 January 2024
Resolved
10/10
Takealot - Faulty toshiba 9kg washing machine

Bought washine machine through Takealot, the flywheel broke on washing machine, TAKEALOT courier abused my washing machine, he took pictures of washine machine…

Resolved
10/10
David Lawrence Baird
David Baird
7 January 2024
No resolution
1/10
Takealot - Wrong item delivered

I received a TDS meter @ R139.00 but paid for a better TDS meter at R194.00. It seems to me after locking a return three times their system is not able to give…

No resolution
1/10
Saras Naidu
Saras Naidu
22 December 2023
Resolved
8/10
Takealot - Poor service - no updates and blatant disregard for the customer

On the 20 December I received an order 142910733 but one item was missing i immediately emailed Takealot customer support, I was told it would take 48hrs. To date…

Resolved
8/10
Thulani Nxumalo
Thulani Nxumalo
15 December 2023
No resolution
1/10
Takealot - Item repudiated despite having a warranty

I purchased Chelsea corner sofa-Left hand-Buffalo Brown. The item was delivered to me on 14 August 2023. I work for the South African Navy and due to the nature…

No resolution
1/10
Justin
Justin
14 December 2023
No resolution
1/10
Takealot - Incorrect item

Good Day I was scrolling on Instagram and a add popped up with pictures of a speaker that I can buy. at first the price was too good to be true, but I went on with…

No resolution
1/10
Jacques
Jacques
13 December 2023
No resolution
9/10
Takealot - Digital multimeter

Good day to whom it may concern I did order a certain brand digital multimeter from your takealot brochure. And paid R443 for the multimeter. On received of package…

No resolution
9/10
Jacques
Jacques
13 December 2023
No resolution
9/10
Takealot - Digital multimeter

Good day to whom it may concern I did order a certain brand digital multimeter from your takealot brochure. And paid R443 for the multimeter. On received of package…

No resolution
9/10
Mihloti
Mihloti
8 December 2023
No resolution
1/10
Takealot - Wrong item

I bought two fans which were on a blue dot sale and Ushaped silicone tooth brush. After a week i received an email that the Fans are out of stock they refunded…

No resolution
1/10
Masego Sholiny Jani
Masego Jani
9 November 2023
No resolution
10/10
Takealot - Did not receive my wireless headsets

On the 28th of October i placed an oreder at takealot i ordered 4 parcels,baby foldable bath tub,ear rings,crayons ang wireless headsets, takealot did not deliver…

No resolution
10/10