Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.6%
Average Response Time
2.7%
Solution Rate
16.2%
Average Ratings
30.9%
Customer Retention Rate
54.5%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Wrong item

No resolution
1/10
Mihloti
Mihloti filed the complaint
8 December 2023
I bought two fans which were on a blue dot sale and Ushaped silicone tooth brush. After a week i received an email that the Fans are out of stock they refunded me.
I waited for the Ushaped silicone toothbrush to be delivered which they delivered yesterday, the packaging is correct but I found the wrong item inside. I tried to log a return but it’s non-refundable. I found sleeping pills instead of a Ushaped silicone toothbrush
This complaint has a private attachment.
Incident date: 8 December 2023
Mihloti
Mihloti rated the brand
24 April 2024

Useless

This complaint has been considered as not resolved.
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