How can I contact Takealot?

You can contact the brand by phone (+27 87 362 8000 ), via email marketing@takealot.com, or at the following address: 12th Floor, Takealot Building 10 Rua Vasco Da Gama Plain Foreshore Cape Town 8001

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Takealot | Complaints Book

Name: Takealot
Rating: 19.4

Brand's performance

19.4

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

10.7%

Average Response Time

2.3%

Solution Rate

10.9%

Average Ratings

40.9%

Customer Retention Rate

63.6%

Category ranking

Online Business

1 Takealot 19.4

2 Jewlify 10

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Viresh Karshan

Featured

Takealot - Inadequate payment validation for fnb virtual credit card transactions

I am complaining to formally express my frustration and disappointment regarding a persistent issue I encountered while attempting to make a payment on your platform. The issue revolves around the inability to complete a purchase using my FNB virtual…

No resolution

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Gareth

Never resolved anything

No resolution