Takealot
Takealot
Brand's performance
18.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
11.3%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Poor service - no updates and blatant disregard for the customer

Resolved
8/10
Saras Naidu
Saras Naidu filed the complaint
22 December 2023
On the 20 December I received an order 142910733 but one item was missing i immediately emailed Takealot customer support, I was told it would take 48hrs. To date i have sent 3 follow up email but no response.

this is so poor service especially as the item was intended for a gift to my son on xmas.
This complaint has a private attachment.
Incident date: 22 December 2023
Saras Naidu
Saras Naidu rated the brand
4 February 2024

Basically a good site, but the service in December was appalling.

This complaint was considered resolved.
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