Takealot
Takealot
Brand's performance
19.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.2%
Average Response Time
3.6%
Solution Rate
12.8%
Average Ratings
45.2%
Customer Retention Rate
48.1%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Amandari
Amandari
20 July 2024
Awaiting reply
Takealot - No delivery, no service

I order a Washing machine and Dishwasher on 17 July 2024, the order was scheduled to be delivered on 18 July 2024 but I reschedule it for 20 July 2024 to ensure…

Awaiting reply
Dirk Koen
Dirk Koen
2 July 2024
Awaiting reply
Takealot - Poor service to resolve incorrect deliveries

Over the last 2 months, TakeAlot service has really gone backwards. 1) I returned 2 x Eurolux 2 Lamp Insect Killers 20W on 19 May 2024. I am waiting for more than…

Awaiting reply
Kevin Olson
Kevin Olson
24 June 2024
Awaiting reply
Takealot - Poor service, lack of management support

I sent a warranty Philips coffee machine back, for repair, first return (April 2024), received it back in May 2024, as they checked it, and sent it back in pieces,…

Awaiting reply
Navin
Navin
20 June 2024
Awaiting reply
Takealot - Pathetic waste of money and time at takealot!!!!

i ordered a sink mixer from takealot and when i went to fetch it, they gave me a conector for something!!!! Totally wrong order. I paid the plumber his daily rate…

Awaiting reply
Nkosana
Nkosana
18 June 2024
Awaiting reply
Takealot - Takealot representative is trying to rob me of my refund

I am writing with deep frustration and disappointment regarding the way my refund is being handled. I purchased a R30,000 laptop on Takealot and was initially asked…

Awaiting reply
Nkosana
Nkosana
18 June 2024
Awaiting reply
Takealot - Urgent complaint: takealot's mishandling of sensitive information and delayed refunds

I am writing to formally complain about my recent experience with Takealot, which has been highly concerning and disappointing.I purchased a laptop from Takealot…

Awaiting reply
Bernadine Goodsell
Bernadine Goodsell
14 June 2024
Resolved
1/10
Takealot - Item lost in transit, waiting nearly a month for one item now

I'm really upset. First of all, Takealot did not have the item in stock that I purchased. I had to wait a whole two weeks for delivery and then they finally ship…

Resolved
1/10
Priya Rabipal
Priya Rabipal
13 June 2024
Awaiting reply
Takealot - Did not refund the money it's been a month

Was promised my refund with 3 to 5 days it's been almost a month and I still haven't received anything

Awaiting reply
Travis Walker
Travis Walker
12 June 2024
Awaiting reply
Takealot - Late delivery and last minute changes

The package is supposed to get delivered today, after weeks of waiting, only to get a last minute email stating that it will now be late by 3-5 working days due…

Awaiting reply
Grant Bessick
Grant Bessick
6 June 2024
No resolution
Takealot - Refund

I bought a brand new laptop from Takealot The product wasn't powerful enough for my dj equipment So I send or returned the laptop but it was declined even tho everything…

No resolution