Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.7%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Stel
Stel
26 November 2024
Awaiting reply
Takealot - Damaged and contaminated product received

I am writing to express my extreme dissatisfaction and utter disgust regarding a product I purchased from your platform. This experience has left me questioning…

Awaiting reply
Neolin Mbombi
Neolin Mbombi
8 November 2024
Awaiting reply
Takealot - Mrrn-vbmka-5kj8) (ref. 57098049

Wakheni.T (takealot.com) Nov 7, 2024, 10:10 GMT+2 Hi Neolin, I trust this email finds you well. Kindly find the technical assessment feedback: Technical Assessment…

Awaiting reply
E Munnell
E Munnell
6 November 2024
Awaiting reply
Takealot - Re: shocking service

Good day, I trust you are well. I would like to express my deep disappointment with my experience with your company: I logged a return initially for a broken headset…

Awaiting reply
Viresh Karshan
Viresh Karshan
22 October 2024
Awaiting reply
Takealot - Inadequate payment validation for fnb virtual credit card transactions

I am complaining to formally express my frustration and disappointment regarding a persistent issue I encountered while attempting to make a payment on your platform.…

Awaiting reply
Masego Sholiny Jani
Masego Jani
21 October 2024
No resolution
Takealot - Samsung - Damaged

I returned my phone to takealot. Yes the phone was already damaged on the screen. I am surprised that they showed me the damaged back also which i know nothing…

No resolution
Paul N
Paul N
3 October 2024
Resolved
Takealot - Takealot return not being delivered to me after 3 weeks

After returning an item due to it not being what was advertised, my return was declined due to the item not being in the original state when purchased. Since 19th…

Resolved
Jurgens Theron
Jurgens Theron
23 September 2024
No resolution
Takealot - Search option

It is really impossible to use your search function. I dont have the time to go through 70897 items. Only 10 is at the end applicable on what I am searching. You…

No resolution
WILLEM VILJOEN
WILLEM VILJOEN
11 September 2024
No resolution
Takealot - Very unsatisfied service. no customer service

Half package on delivery and no customer service back to me. No one is coming to pick up the return and no one is helping me.. Just excuses all the time and no…

No resolution
Amanda Whitehead
Amanda Whitehead
7 September 2024
No resolution
Takealot - Takelot delivery times

Have just received a delivery after 5pm on a Saturday. Why does Takealot choose to deliver at these obscure times on a weekend when people are resting on the weekend?…

No resolution
Masabata ThAkeli
Masabata ThAkeli
26 August 2024
No resolution
Takealot - Screen problem

I returned my laptop last week because it has a screen problem but now you said you can't fix it because it wasn't your problem I understand that but now it worse…

No resolution