Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.5%
Average Response Time
2.9%
Solution Rate
11.1%
Average Ratings
30%
Customer Retention Rate
55.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Mark  NMBM
Mark NMBM
5 April 2025
Awaiting reply
Takealot - Takealot refuse to refund for wrong item dispatched

Item Supplied ISBN number 978-93-90213-66-5 (softcover) Item Ordered Per Takealot Website ISBN number 978-93-94884-24-0 (Hardcover) Copy of Takealot website product…

Awaiting reply
Mitchell
Mitchell
3 April 2025
Awaiting reply
Takealot - Wrong straightner

I would like to make a complain i received a wrong hair straightener for less than the one i order ...I'm very dissiponted and will never order anything else from…

Awaiting reply
Sibusiso Hlatshwayo
Sibusiso Hlatshwayo
17 March 2025
Awaiting reply
Takealot - Bad customer service

They do not honor their guarantee on items. Logged a return some 2 weeks ago to exchange a faulty LED bulb, it's annoying!

Awaiting reply
Bonnie Schumann
Bonnie Schumann
3 March 2025
Awaiting reply
Takealot - Failure to refund for defective products

I bought 2 stable doors on Takealot, they were delivered 10 Dec 2024. I logged a return the following day as they were very badly made and had wood filler all over…

Awaiting reply
nokwazi khawula
nokwazi khawula
27 January 2025
No resolution
Takealot - Disapponted

I am so disappointed in Takealot, i ordered last week and phone was suppose to be delivered on 22/01/2025 and i waited but it says i was not available while they…

No resolution
isaya ngobeni
isaya ngobeni
16 January 2025
No resolution
Takealot - Payment problem

Good day sir/madam I've bought two item from you, i was suppose to pay for four month ,my first payment was 26 december but now you want me to pay before end of…

No resolution
Bronwyn Roberts
Bronwyn Roberts
29 November 2024
No resolution
Takealot - Watchly watch a fake

I recently ordered a Watchly watch from Takealot , but the watch I received is a counterfeit. I have lost all my trust in Takealot!!!!!!!!

No resolution
Stel
Stel
26 November 2024
No resolution
1/10
Takealot - Damaged and contaminated product received

I am writing to express my extreme dissatisfaction and utter disgust regarding a product I purchased from your platform. This experience has left me questioning…

No resolution
1/10
Neolin Mbombi
Neolin Mbombi
8 November 2024
No resolution
Takealot - Mrrn-vbmka-5kj8) (ref. 57098049

Wakheni.T (takealot.com) Nov 7, 2024, 10:10 GMT+2 Hi Neolin, I trust this email finds you well. Kindly find the technical assessment feedback: Technical Assessment…

No resolution
E Munnell
E Munnell
6 November 2024
No resolution
2/10
Takealot - Re: shocking service

Good day, I trust you are well. I would like to express my deep disappointment with my experience with your company: I logged a return initially for a broken headset…

No resolution
2/10