Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

11.5%

Average Response Time

4%

Solution Rate

12.2%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.8

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Wrong item delivered

David Baird filed the complaint

7 January 2024

I received a TDS meter @ R139.00 but paid for a better TDS meter at R194.00. It seems to me after locking a return three times their system is not able to give the desired results

Incident date: 7 January 2024

David Baird rated the brand

11 March 2024

Take a Lot became a technical operation to the extent that I feel they do not use humans in the operation of their busyness which was not so six months ago. Lucky for us other similar companies start to operate in South Africa. Hoping Tale A Lot changes to the good

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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