Is the brand Lewis Furniture trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
29.2%
Average Response Time
12.5%
Solution Rate
4.2%
Average Ratings
31.7%
Customer Retention Rate
16.7%
Category ranking
Furniture and Decor - Large Retail
1 Essops 38
3 Decofurn 16
...
Lewis Furniture13.3
Lewis Stores
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Elizma Cupido
Elizma Cupido
1 July 2024
No resolution
10/10
Lewis Furniture - Faulty bed

I am unhappy about a bed buying from you guys. Head office always say we will be in touch with you till when. My concern about is why must I pay lot of money every…

No resolution
10/10
Marcella
Marcella
18 January 2023
No resolution
1/10
Lewis Furniture - Harassment of wrong person-kakamas lewis store

Good day I would like to complain about Kakamas Lewis Store staff that keeps on going to my mother's house regarding a TV that was bought on account from someone…

No resolution
1/10
Nomathemba Tsotetsi
Nomathemba Tsotetsi
22 December 2022
No resolution
2/10
Lewis Furniture - Unfair treatment from staff

On the 21-12-22 I went to Lewis Soshanguve plaza branch to report problems with my laptop, Sales person by the name of ( name withheld) was very helpful and attend…

No resolution
2/10
NONKUMBUZO
NONKUMBUZO
17 August 2022
No resolution
4/10
Lewis Furniture - Staff is very rude and unprofessional

my account is in arrears as i was unemployed. I did inform the store about the problem however they are harassing my mother and told her to make payment on my behalf,…

No resolution
4/10
Moeneerah Wilson
Moeneerah Wilson
31 May 2021
No resolution
1/10
Lewis Furniture - They fetched the machine

I am disappointed in this company and branch.. I made two payments on one day I was in arrears for a R69. I told them to put it on the new bill, but I will make…

No resolution
1/10
Moeneerah Wilson
Moeneerah Wilson
11 February 2021
No resolution
1/10
Lewis Furniture - Payments made

I made a payment of R870 an they have been calling me and saying I must pay a R61. I told them that I do not have now because I made two payments that came to R870..…

No resolution
1/10