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Essops

Furniture and Decor - Large Retail
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Furniture and Decor - Large Retail 7.5 thousand views Average response time is 15 days
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Complaints About Compare
Is the brand Essops trustworthy?
Weak
38.0
/100
Weak
Satisfaction Index over the past 12 months.
Response Rate
50%
Average Response Time
10%
Solution Rate
50%
Average Ratings
10%
Customer Retention Rate
50%
Category ranking
Furniture and Decor - Large Retail
1 Essops 38
2 Clearance Warehouse 31.5
3 Lewis Furniture 25
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Zodwa Nobela
Zodwa Nobela
Featured
Essops - Defective and used furniture delivery by essops

I am writing to express my extreme dissatisfaction with the service I received from Essops. On March 2, 2025, I ordered a brand new 3-piece Barcelona leather couch set online. The couches were delivered on March 12, 2025, but upon offloading, the 3-seater…

Resolved
Featured opinions
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Paige
Paige

They obviously don't need my business, l went to another furniture outlet and got…

No resolution
1/10
Zodwa Nobela
Zodwa Nobela

Essops is not to be trusted. They only resolved my query because I reported them…

Resolved
1/10
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Last activity
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Zodwa Nobela
Zodwa Nobela
2 April 2025
Essops - Defective and used furniture delivery by essops

I am writing to express my extreme dissatisfaction with the service I received from…

Resolved
Paige
Paige
17 October 2024
Essops - No service whatsoever

We recently purchased 2 properties, one for us and the other for my son. We decided…

No resolution
Ash
Ash
28 December 2023
Essops - Bad sofas sold by essops gateway

I have purchased a sofa set at essops, the gateway branch for R35000. This purchase…

No resolution
Mbali
Mbali
18 October 2023
Essops - Incomplete

I made a laybuy online and canceled my laybuy because I have been waiting for laybuy…

No resolution
Sarah
Sarah
2 May 2023
Essops - I have been lied to, deceived and had r1500 stolen from me!

My entire experience with Essops has shown me nothing other than a complete lack…

Resolved
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