Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
33.3%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Lewis Stores
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Elizma Cupido
Elizma Cupido
1 July 2024
Awaiting reply
Lewis Furniture - Faulty bed

I am unhappy about a bed buying from you guys. Head office always say we will be in touch with you till when. My concern about is why must I pay lot of money every…

Awaiting reply
ThembaT
ThembaT
4 March 2024
No resolution
Lewis Furniture - Poor service

I will never visit Balfour Lewis after receiving poor service from Nompumelelo Khumalo I regrate going to that shop from 1st place I should have been driven to…

No resolution
Itumeleng
Itumeleng
19 January 2024
No resolution
Lewis Furniture - Poor service

I've been calling the Lewis Soshanguve store to as for a settlement letter so I can settle my account, they kept on saying we are sending it we are sending. I called…

No resolution
Marcella
Marcella
18 January 2023
No resolution
1/10
Lewis Furniture - Harassment of wrong person-kakamas lewis store

Good day I would like to complain about Kakamas Lewis Store staff that keeps on going to my mother's house regarding a TV that was bought on account from someone…

No resolution
1/10
Nokuzola
Nokuzola
23 December 2022
No resolution
Lewis Furniture - Poor service

I've been paying my account since last June 2020 until this year I had a problem with the bed I purchased that needed to be exchanged since I have insurance by…

No resolution
Nomathemba Tsotetsi
Nomathemba Tsotetsi
22 December 2022
No resolution
2/10
Lewis Furniture - Unfair treatment from staff

On the 21-12-22 I went to Lewis Soshanguve plaza branch to report problems with my laptop, Sales person by the name of ( name withheld) was very helpful and attend…

No resolution
2/10
Rebecca Lenkoane
Rebecca Lenkoane
6 December 2022
No resolution
Lewis Furniture - Very terrible service from online application to consultant in store

I made an online application got a call from siza in West Street who did not even clarify anything to me and called pinetown and Musa also said he will send me…

No resolution
Octavia
Octavia
28 November 2022
No resolution
Lewis Furniture - Lewis store

Today I went to Lewis stores in voortrekker road .. I've submitted all my details and while they checking if I qualify I talked to the one agent assisting me and…

No resolution
Hendri
Hendri
21 November 2022
No resolution
Lewis Furniture - Unprofessional and false hope

I cannot understand how a business as big as Lewis can give us false hope. We applied for credit online and was then contacted by a salesman from the Pinetown branch…

No resolution
Amanda
Amanda
20 September 2022
Resolved
Lewis Furniture - Awful service

I bought a stove from Lewis, it did not even last 6 months. I informed them it was broken. They never came out. I stopped paying the account and that got their…

Resolved