Brand's performance
6.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.3%
Average Response Time
1.3%
Solution Rate
6.5%
Average Ratings
18%
Customer Retention Rate
0%
Category ranking
Eating and Dining
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KFC - Rude staff

No resolution
Isaac Esbend
Isaac Esbend filed the complaint
30 January 2024
We went through the Drive trough to buy the Boss Five. The lady at the first window taking our order said we can pay at the next window. When we got to the next window another lady was holding out the Merchant Machine, did not greet us nothing. I explained to her that my card does not have the tap function. she then told us i must reverse the vehicle, by saying go back, go back, not even please, i reversed back. Another lady came and said we must come forward now, also very rude. They said it was because i skipped the window for payment but the lady at the first window said we can pay at the second window. I had a long day at work and did not need this type of treatment from the KFC staff, very disgusted and at the same time disappointed.
Incident date: 30 January 2024
This complaint has been considered as not resolved.
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